bwina Terms and Conditions
Please read these terms carefully before using the bwina platform. This document sets out the legal agreement between you and us.
Important Notice: These terms and conditions ("Terms") form a binding legal agreement governing your use of the bwina platform. By registering on the platform or using its services, you are considered to have fully accepted these Terms.
General Provisions and Definitions
In these Terms, "bwina", "we", "our" refers to the entity operating the bwina casino and betting platform. "User", "you" refers to any person registered on this platform.
"Platform" refers to the bwina website, mobile version and any related services. "Gaming Services" refers to all casino games, slots, live casino, sports betting and other interactive services available on bwina.
These Terms are drawn up in accordance with the applicable laws of Bangladesh and shall apply in the event of any dispute. If you disagree with any part of these Terms, please refrain from using the platform.
Account Registration and Verification
2.1 Registration Process
To open an account on bwina, the user must provide accurate and complete information. Each individual may open only one account. Creating multiple accounts for the same person is strictly prohibited.
The following information must be provided at the time of registration:
- Full legal name (as per national identity card or passport)
- Valid email address
- Active mobile number
- Date of birth (for age verification)
- Current address
2.2 Identity Verification
bwina reserves the right to verify a user's identity at any time. A copy of a national identity card, passport or driving licence may be requested for verification. Withdrawals may be delayed until verification is complete.
2.3 Password Security
It is your responsibility to keep your account password confidential. Your password should not be shared with any third party. Any unauthorised access to your account must be reported to bwina immediately.
Age and Eligibility Requirements
For ages 21 and above: bwina is for persons aged 21 or older only. Minors are completely prohibited from creating or using an account. If an account belonging to a minor is found, whether known or unknown to bwina, it will be closed immediately and all transactions will be cancelled.
The following persons may not open or use an account on bwina:
- Any person under the age of 21
- Those who have registered on the self-exclusion list
- Those previously identified as holders of banned accounts
- bwina employees and their close relatives
Deposits, Withdrawals and Payments
4.1 Supported Payment Methods
bwina currently supports the following payment methods: bKash, Nagad, Rocket and bank transfer.
4.2 Minimum Deposit and Withdrawal
The minimum deposit amount for each payment method is ৳500. The minimum withdrawal amount is ৳1,000. Deposits or withdrawals below these amounts will not be processed.
4.3 Withdrawal Timeframe
bwina generally completes withdrawals within 1 hour. However, delays may occur due to identity verification or other technical reasons. Users must complete KYC verification before submitting a withdrawal request.
4.4 Ownership of Deposited Funds
The user confirms that the funds they are depositing are from a legitimate source and that they are the rightful owner of those funds. Transactions using third-party accounts or cards are prohibited.
4.5 Currency
All transactions on bwina are conducted in Bangladeshi Taka (BDT / ৳). Transactions in other currencies are not supported.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New users will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳500 is required to receive this bonus.
5.2 Bonus Wagering Requirements
The welcome bonus must be wagered 10 times the original bonus amount before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in wagers before withdrawing.
5.3 General Bonus Terms
- Each bonus offer has its own specific validity period, which will be stated in the offer
- Wagers placed using bonus funds will count towards the wagering requirement
- Attempting to claim bonuses from multiple accounts will result in all accounts being closed
- bwina reserves the right to modify, suspend or cancel any bonus offer at any time
- If bonus abuse is suspected, bwina reserves the right to investigate and cancel the bonus
Gaming Rules and Fair Play
6.1 Game Access
All games available on bwina are developed by internationally recognised game providers and operate using certified Random Number Generator (RNG) technology. Game providers include Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi and others.
6.2 Game Outcomes
All game outcomes are automated and random. Neither bwina nor the user can predetermine the outcome of any game. If a game remains incomplete due to a technical error, bwina will resolve the matter using stored records.
6.3 Network Disconnection
If a game round is left incomplete due to an internet disconnection, it will be saved on the server and will continue normally once the connection is restored. The quality of the user's internet connection is not within bwina's control.
VIP Loyalty Program
bwina's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier.
- Bronze tier: up to 0.2% weekly cashback
- Silver tier: up to 0.3% weekly cashback
- Gold tier: up to 0.5% weekly cashback
- Platinum tier: up to 0.6% weekly cashback
- Diamond tier: up to 0.8% weekly cashback
Advancement to a VIP tier depends on the user's active participation on the platform. Cashback is calculated each week and credited to the account the following week. VIP benefits are personal and non-transferable. bwina reserves the right to change the terms of the VIP program at any time.
Prohibited Activities
The following activities are strictly prohibited and any such activity may result in account closure and forfeiture of funds:
- Using the platform for money laundering or the transfer of illegal funds
- Creating multiple accounts or using another person's account
- Using bots, automated software or hacking tools
- Fraud or manipulation of the bonus system
- Creating an account using a false identity or inaccurate information
- Colluding with other users during gameplay
- Attempting to interfere with the platform's security systems
- Harassing or threatening other users
Account Suspension and Closure
9.1 Closure by bwina
bwina reserves the right to suspend or permanently close any account without prior notice in the following circumstances:
- Any breach of these Terms
- Suspicion of fraud or deception
- Failure to complete identity verification
- Account remaining inactive for an extended period
- The user's own request
9.2 Closure by the User
Any user may close their account at any time. It is advised to complete the withdrawal of your balance before closing the account. Account closure requests must be sent to [email protected] by email.
Limitation of Liability
bwina makes every effort to operate a safe and reliable platform. However, bwina accepts no liability for the following:
- Loss caused by technical problems, server outages or internet connectivity issues
- Unauthorised access to an account due to the user's own negligence
- Problems caused by the user's internet service provider
- Delays or errors on the part of third-party payment providers
- Unforeseen circumstances (force majeure) beyond bwina's control
bwina's maximum liability shall in no circumstances exceed the actual balance held in the user's account.
Privacy and Data Protection
bwina gives the highest priority to protecting users' personal information. We use SSL encryption technology and store all sensitive data securely.
We do not sell user data to third parties. However, information may be provided to the relevant authorities where required by law. For more details, please read our Privacy Policy.
Right to Amend Terms
bwina reserves the right to change, amend or update these terms and conditions at any time. Users will be notified of significant changes by email or through a notice on the platform.
Continued use of the platform after any changes indicates that the user has accepted the revised terms. It is therefore recommended to visit this page regularly.
Contact and Dispute Resolution
13.1 Contact
If you have any questions or concerns about these Terms, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
13.2 Complaint Process
If you have a complaint, please contact our support team first. We aim to provide an initial response to complaints within 48 hours. More complex matters may take additional time to resolve.
13.3 Responsible Gaming
bwina supports responsible gaming. To get help with gaming problems, visit our Responsible Gaming page. If you feel that a gaming addiction is developing, contact support immediately.